Extra Bed Policy

  • Children 0-12 years occupying the same room with at least one adult and using existing bedding are Free of Charge. Additional charges may apply if extra beds or linen are required (US$35 per person, per night).

Pet Policy

  • Pets allowed: No
  • Service Animals allowed: Yes

Terms and Conditions

  1. Room Rates: Room rates are quoted in U.S. Dollars (USD) per room, for 2 persons. Room rates do not include room service, restaurant meals, telephone calls, other guest services and incidentals, parking, taxes, or gratuities.
  2. Room Rates: Children 0-12 years occupying the same room with at least one adult and using existing bedding are Free of Charge. Additional charges may apply if extra beds or linen are required.
  3. Room Rates: All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking when the legal parent/guardian over 18 cannot produce current photo ID.
  4. Room Rates: Quotes and reservations are subject to availability and actual pricing at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation.
  5. Room Rates: Payment for website bookings is required in full at the time of making your reservation and your credit card will be charged within 24 hours of making the reservation.
  6. Room Rates: A confirmation email will be forwarded to your nominated email once the booking is complete.
  7. Room Rates: The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in that booking.
  8. Room Rates: Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
  9. Upon arrival at your selected property Guests must provide valid photo identification for security purposes. In addition, the Guest must also provide a credit card in the name of the photographic ID to secure the accommodation. A Credit Card pre-authorization may be required to cover incidental items. This may also include an amount to cover a security deposit for damages. The pre-authorized amount is set aside by the credit card company for a period of up to 10 working days (release times may vary, please check with the issuing financial institution). The pre-authorization will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their issuer. Once a pre-authorization has been made, we cannot release, remove or lower the authorized amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated. The Pacific Star Resort & Spa reserves the right to pre-authorize all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents.
  10. If your reservation has been made on our website – www.pacificstarguam.com or https://app-apac.thebookingbutton.com/properties/PacificStarResortSpadirect you may cancel your reservation according to the conditions for that rate. Please see the end of this document for your relevant cancellation and amendment conditions. To cancel your reservation, please contact us directly.

Cancellation Policy

If a booking or reservation is cancelled 24 hours prior to check-in, or in the event of a no-show, the total price of the reservation will be charged. When booking more than 9 rooms, different policies may apply.

Rates Include

Standard room rate includes free use of:

  • Fitness Center
  • Outdoor Swimming Pool
  • Direct Beach Access
  • Marine Center Equipment

Executive Room Rate includes free use of:

  • Fitness Center
  • Outdoor Swimming Pool
  • Direct Beach Access
  • Marine Center Equipment
  • Executive Lounge Access
  • Shuttle to/from Airport

Our Services and Amenities

  • Airport Shuttle*
  • Shuttle Service*
  • Bell Service
  • Dry Cleaning Service*
  • Free Parking
  • Free Wi-Fi
  • Free Phone Charging Station
  • Luggage Storage
  • Daily Housekeeping
  • Wedding Services
  • Postal Service
  • Umbrellas**
  • ADS

Room Amenities

  • Refrigerator
  • Microwave**
  • Iron + Ironing Board
  • Coffee maker
  • Ice machine**
  • Radio Alarm Clock
  • In-House Phone
  • Safety Deposit Box
  • Room Service* 6:30am-11:00pm
  • Bed Guard**
  • Baby Crib**
  • Baby Stroller**
  • Wake-Up Call**

Bathroom Amenities

  • Shampoo
  • Conditioner
  • Body Lotion
  • Shaving Kit
  • Face tissue
  • Dental Kit
  • Sewing Kit
  • Vanity Kit
  • Shower cap
  • Towels
  • Hairdryer

Legends:

*Additional charges

**Available upon Request

***Dependent on Room category